Terms and Conditions
Eco Improvements Experts Ltd
Effective Date(last update) 11/04/2025
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the services offered by Eco Improvements Experts Ltd (“we,” “us,” “our”) including our website https://www.ecoimprovements.co.uk, and interactions through phone, SMS, email, WhatsApp, or in-person communication. By accessing or using our services, you agree to be bound by these Terms.
2. Services We Provide
Eco Improvements Experts Ltd is a lead generation company that connects homeowners and tenants with trusted installers and surveyors who provide energy efficiency services under schemes such as ECO4.
We:
•Collect your details if you express interest in qualifying for government-backed energy-saving grants (e.g., ECO4).
•Match you with a registered installer or surveyor to carry out eligibility checks or perform installations.
•Do not carry out installations ourselves but work with third-party professionals.
3. Eligibility and Accuracy
You confirm that:
•All information you provide is accurate and truthful.
•You have the authority to provide the information (e.g., you are the homeowner or have consent).
•You are over 18 years of age and reside in the UK.
Providing false or misleading information may result in disqualification from energy schemes and removal from our services.
4. Communication Consent
By providing your contact details, you consent to being contacted by Eco Improvements Experts Ltd and our trusted partners, including registered installers and surveyors, through the following channels:
•SMS (text messages)
•Mobile or landline calls
•WhatsApp messages
•WhatsApp voice calls
These communications may relate to:
•Updates on your ECO4 eligibility or application
•Scheduling appointments or surveys
•Information about energy-saving services
You may withdraw your consent at any time by contacting us.
5. Data Protection
We are committed to protecting your privacy. All personal data is processed in accordance with the UK GDPR, the Data Protection Act 2018, and our Privacy Policy (please link to your actual privacy policy page).
You have the right to access, correct, or request deletion of your data. For full information, please refer to our Privacy Policy.
6. Liability
We:
•Do not guarantee eligibility for ECO4 or any other scheme.
•Are not responsible for the services provided by third-party installers or surveyors.
•Are not liable for any damages or loss resulting from third-party services arranged through us.
You agree that any agreement or contract for installation or survey services is strictly between you and the installer or surveyor.
7. Intellectual Property
All content on our website, including logos, graphics, text, and software, is owned or licensed by Eco Improvements Experts Ltd. You may not reproduce or distribute our content without our express written permission.
8. Changes to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on our website and are effective immediately. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
9. Governing Law
These Terms shall be governed by and interpreted according to the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have questions about these Terms or your relationship with us, please contact:
0333 090 0322
info@ecoimprovements.co.uk