ECO Improvements Experts Ltd Data Protection Regulation (GDPR) Policy
Introduction
Eco Improvements Experts LTD (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This GDPR Policy explains how we collect, use, store, and protect personal data in compliance with the UK’s Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other relevant data protection laws.
As a lead generation company working with installers and surveyors, we collect personal data from customers who express interest in our services, and we may share this data with selected installers. We are committed to ensuring that personal data is processed securely, fairly, and transparently.
By visiting our website https://www.ecoimprovements.co.uk , expressing interest in our services during door-to-door visits, or speaking with a member of our customer service team and providing us with your details, you agree to the terms set out in this policy.
Data Controller
Eco Improvements Experts LTD is the data controller of the personal data we process. This means that we determine the purposes for which personal data is processed and the manner in which it is processed.
Personal Data We Collect
We collect personal data from customers through door-to-door canvassing, our website, phone calls, social media and other communication channels. The types of personal data we may collect include:
• Identification Data: Name, email address, phone number, home address
• Technical Data: IP address, browser type, operating system, and other technical information related to your device
• Marketing Data: Preferences for receiving marketing communications, responses to promotions
• Transaction Data: Information related to services requested, pricing, and leads generated for installers
• Special Category Data (when applicable): Information related to health, particularly for services related to energy-saving products that may require disclosure of health information (only if provided voluntarily)
• Personal Data for ECO4 Grant Checks: We may also collect personal data through calls, emails, forms, or messages required for the checks to determine if you qualify for the ECO4 grant.
• Proof of Benefits and Income: Documents supplied by government bodies to verify eligibility for schemes.
Providing certain personal data is mandatory to qualify for the ECO4 grant. If you do not provide this data, we may be unable to proceed with the service.
How We Use Your Personal Data
We use your personal data for the following purposes:
• Lead Generation: To generate and share leads with registered and trusted installers and surveyors who offer ECO4 services.
• Service Delivery: To process your inquiries and facilitate the services requested, including sharing your details with our partner installers if you request specific services.
• Verification of Eligibility: To confirm qualification for the ECO4 scheme, including profiling by relevant government agencies.
• Legal and Regulatory Compliance: To comply with legal obligations, including responding to lawful requests from authorities.
• Improving Our Services: To analyse website traffic, monitor how our website is used, and improve our user experience.
By providing your contact information, you consent to be contacted by Eco Improvements Experts Ltd and our selected installers, surveyors, or partners via the following communication channels:
– Email
– SMS (text messages)
– Mobile and landline calls
– WhatsApp messages
– WhatsApp voice calls
These communications may be used to provide updates on your inquiry, verify your eligibility, arrange appointments, or offer services related to the ECO4 scheme. You can opt out of these communications at any time by contacting us.
Sharing Your Personal Data
We share your personal data with third parties only under the following circumstances:
• With Installers and Surveyors: If you have requested specific services related to ECO4, we may share your data with a trusted installer, contractor, or surveyor.
• With Government and Regulatory Bodies: Personal data may be shared with government agencies and regulators for verification and compliance purposes.
• With Service Providers: We may share your personal data with third-party service providers who assist us in operating our business, such as website hosting, email marketing, and analytics.
• Legal Obligations: We may disclose your personal data to legal authorities or regulators when required by law.
• Quality Assurance and Auditing: Your data may be shared with auditors, certification bodies, and technical monitoring agents to ensure service quality and compliance with regulations.
• Software Providers: We use software tools to process and store your data securely.
We do not sell, trade, or otherwise disclose your personal data to unauthorized third parties for their marketing purposes.
Data Retention
We will retain your personal data for no longer than necessary for the purposes set out in this policy. The retention period is determined based on legal and regulatory requirements:
• General Data Retention: Up to two years unless otherwise required by law.
Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You can request that we delete your personal data when there is no longer a legitimate reason for us to retain it.
• Right to Restrict Processing: You can request that we limit how we process your personal data in certain circumstances.
• Right to Data Portability: You can request that we transfer your personal data to another organisation in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If you have provided your consent for us to process your data, you have the right to withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.
If you wish to exercise any of these rights, please contact us at the details provided below.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure.
International Transfers of Personal Data
We do not transfer personal data outside the UK or European Economic Area (EEA). If this changes in the future, we will ensure that any international data transfers comply with the necessary safeguards set out under the GDPR.
Changes to This Policy
We may update this GDPR policy from time to time to reflect changes in our practices, legal requirements, or business needs.
Contact Us
If you have any questions about this GDPR policy or how we handle your personal data, please contact us:
Eco Improvements Experts LTD
Email: info@ecoimprovements.co.uk or HR@ecoimprovements.co.uk
